Depending on where you’re located, you probably have the option to partner with a national uniform company or a local one. The national company may seem like the best choice at first because of their size and success. But the local company probably has some things going for it that you may want to consider before making your choice.
A recent poll showed that 71% of uniform rental decision-makers rated local/independent uniform companies as having better service quality than national chains. And 78% of respondents said the service personnel quality is better than national chains.
At Cleantex, we make you our number one priority. That’s why we believe in providing the best possible service for our customers. We train our route representatives to treat our customers with respect and go above and beyond to ensure they’re satisfied with our products and service. Cleantex customers know their route rep and service contact by name and have their contact information if they ever need anything.
One of the biggest complaints we hear about national uniform rental companies is their slow response to problems. Customers often have to wait days or even weeks before issues are resolved, and they never know who to contact.
While we try to keep issues to a minimum, they do arise on occasion. But our customers know they can contact a member of our service staff, and the problem will be solved by days end in most cases. 82 percent of uniform rental decision-makers say local companies respond faster to issues than national chains. The numbers speak for themselves.
Often we talk to prospects who want to switch from a national chain to Cleantex,, but they are unaware that they are locked into a long-term agreement and can’t get out of it. We make sure to be completely transparent with our customers about service agreements, so you always know the details.
We also take pride in our fair billing policies. You should never see a surprise charge on your invoice when you partner with Cleantex.
It’s a common misconception that national chains have higher quality uniforms, floor mats, and linens. That isn’t the case. We work with high-end suppliers to make sure our customers receive the best products possible.
Are you ready to partner with a locally-owned uniform rental company? Contact us today to get started.